Question

How will my business benefit from myalldayPA?

Our team of PA’s will answer your calls as if we are based in your office and send your messages in real time. You will never miss another call or opportunity with myalldayPA.

Question

What are the package costs?

myalldayPA offers you one simple package : Our Pay As You Go Call Answering Service, costs 80p a call for the basic message taking service and £1.20 a call for message and call transfer service, with no set-up fee’s.

Question

Where is myalldayPA based?

All our PA’s are based in UK. Two of our contact centres are based in Manchester and one of them is based in London.

Question

How do I divert my calls?

We will provide you with a number and you can choose to divert all your calls, at specific times of the day, when you are busy or when your lines are unanswered after a certain number of rings. If you don’t want to incur any divert costs you can advertise the number you are provided instead of diverting your number to that line.

Question

Can any business use myalldayPA?

Yes – any business can use myalldayPA. While myalldayPA was designed for start-up and small businesses, anyone who need help answering the phone could benefit from the service.

Question

Are our calls recorded?

Yes, every call is recorded for quality control and monitoring purposes.

Question

Do you answer in my business name?

You set the greeting we use when we answer the phone so it can be your business name, your office name, or anything else you choose.

Question

How will I receive my messages?

Your messages will instantly be sent to you through to the email address provided upon set up, alternatively your messages are also available via our online portal

FAQ's

Please select a question... the answer will appear here.

Question

Can I get my calls transferred to my phone?

Yes, you can use the service as a Basic Message Taking Service or alternatively switch your availability on and we will transfer the call over if you are available.

Question

Can I cancel my service?

You can cancel your service at any time, no notice is required.

Question

How quickly can I set up?

You can sign up quickly online from our website. Activation usually takes upto 1 hour after payment is successfully processed.

Question

Do you offer out of hours call handling?

Out of hours call answering is included in the Message Taking Service package, so all your calls are fielded 24 hours a day, 7 days a week, including weekends and evenings.

Question

Is there a set-up fee?

There are NO set-up fees for the service when signing up to myalldayPA. However we do charge a nominal fee of 1 credit per week for the rental of your new geographical number.

Question

How many PAs do I get?

You will have access to a full team of PAs who will be on hand to answer your calls..

Question

What happens if there is a fault with your lines?

Your business will not be affected, we have three other back-up sites. We have 3 locations across the country so if any one of our call centres undergoes a disaster all calls will be routed across to another one of the locations.

Question

Is it really 80p a call?

Yes – our service really is 80p. We charge 80p for each call answered with the message taking service, and £1.20 for each call transferred by the virtual receptionist service.

Question

Is this is a name, number, message taking service?

Yes – you can set your greeting and then our PA’s take a message, a name, and a number from the caller. We can’t follow a script of questions.

Question

What phone numbers are available?

We provide UK geographical phone numbers. Non-geographic and Non-UK phone numbers are not available.

Question

Can I Keep My New Phone Number?

Your phone number is leased from myalldayPA. We cannot sell you the phone number for general use.

Question

Do you offer any other services?

With myalldayPA we only offer message taking and virtual receptionist services. We can offer other services via our parent company, alldayPA.com.

Terms & Conditions

Privacy Policy

Collection of Information

We will only collect personal information about you, given by you, when you register with us or contact us for information. You may request a copy of the personal information we have about you, and may correct it if you wish, by emailing us at hello@myalldaypa.com.

Purposes

We collect information about you so that we can inform you of products and services which may be of interest to you, to send you news items and also to help us improve and personalise myalldayPA.

Disclosure

We may disclose information obtained from you to actual and potential commercial partners of myalldayPA (such as advertisers) but only as part of aggregate statistics, for example, the number of myalldayPA registered users, and the typical nature and location of their organisations etc. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent. If you give your consent, third parties may then occasionally send communications to you to provide information, offers and service that may be of interest to you. You may withdraw your consent at any time by emailing us at hello@myalldaypa.com. In certain circumstances we may need to disclose information about you if you breach this Privacy Policy and/or our Terms and Conditions. For example, if you fail to make payments as they become due, we may disclose this to a debt collection agency or a credit reference agency. We may also disclose or access your account if required to do so by law or by any Governmental body. We may sell your information to a third party as part of the sale of the whole or part of our business, or if myalldayPA goes insolvent. In addition, calls may be recorded for training and quality purposes.

Security

Keeping information about you secure is very important to us. However, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, or which we store.

Disclaimer

Disclaimer

The myalldayPA Website and material relating to information, products and services (or to third party information, products and services), is provided ‘as is’ without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the myalldayPA website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.