Terms & Conditions

myalldayPA Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the myalldayPA services (“Services”) provided by ADP Call Centres Ltd (Company No. 3908228), registered at PO Box 277, Manchester M50 2ZU (“we”, “our”, “us”). By registering for and using our Services, you (“you”, “your”, “the Member”) agree to comply with and be bound by these Terms.

1. Account Registration and Security
To access any part of the Services, you are required to complete the registration process to create a myalldayPA Account. You agree to provide accurate, current, and complete information during registration and to update us immediately if any information changes. You must keep your account password secure and confidential at all times. You are solely responsible for all use or misuse of your account credentials. If we reasonably believe that you have supplied false or misleading information, or failed to update your details, we may suspend or terminate your account immediately.

2. Services Provided
myalldayPA provides personal and business telephone answering, message handling, and virtual receptionist services, available 24 hours a day, seven days a week, 365 days a year. As a registered member, you will have access to a dedicated telephone number and bespoke call-handling instructions, which may be amended at any time. You may divert your personal or business telephone numbers to the number allocated to you.
All telephone numbers remain the sole property of ADP Call Centres Ltd. They are provided strictly as part of the Services and may not be ported or retained upon termination. We reserve the right to reallocate numbers at our discretion. As part of our fair usage policy, all inbound calls are automatically terminated after five minutes unless otherwise agreed. Calls transferred via the virtual receptionist service are also subject to the five-minute limit.

3. Call Credits and Pricing
The Services operate on a pre-paid credit system. Each answered call is charged at one (1) credit. Where a call is received, handled, and subsequently transferred to you or to a number provided by you, the charge is one and a half (1.5) credits per call. The price per credit is set at our sole discretion and may be varied at any time without notice. Updated pricing will be communicated through your myalldayPA dashboard or via email.
It is your responsibility to ensure sufficient credits are available on your account to enable us to provide the Services. If your balance falls below £5, the Services may be suspended until additional credits are purchased and applied.

4. Billing and Payments
All Services are provided on a pre-paid basis and are strictly non-refundable. No refunds will be given for unused credits, call bundles, set-up fees, or other charges. You, your company, and its directors are jointly and severally liable for all amounts owed. In the event of chargebacks or failed payments, we reserve the right to suspend Services until the balance is cleared.

5. User Content and Restrictions
You are responsible for any information, messages, and materials (“User Content”) transmitted through or processed by the Services. We reserve the right to block, remove, or refuse to handle any User Content that we deem unlawful, defamatory, offensive, obscene, misleading, infringing, or otherwise inappropriate.
You agree not to:
• Use the Services for any illegal, fraudulent, or abusive activity.
• Upload harmful code, viruses, or disruptive software.
• Impersonate any person or misrepresent your affiliation with any organisation.
• Send spam, chain letters, or unsolicited marketing content.
• Reproduce, duplicate, copy, resell, or exploit the Services for commercial purposes without written consent.

6. Data Protection and Confidentiality
We process personal data in compliance with the UK Data Protection Act 2018 and the UK GDPR. Calls may be recorded for quality and training purposes and stored for a maximum of 30 days. You acknowledge and consent to such monitoring. We will take reasonable steps to secure personal data but cannot guarantee complete security over transmissions or storage.

7. Limitation of Liability
We will exercise reasonable skill and care in providing the Services but make no guarantees regarding accuracy, completeness, or uninterrupted availability. To the maximum extent permitted by law, we accept no liability for:
• Missed, delayed, misrouted, or incorrectly handled calls.
• Loss of profits, contracts, goodwill, business opportunities, or anticipated savings.
• Any indirect, consequential, or special damages.
Our total liability to you, whether in contract, tort, statutory duty, or otherwise, shall not exceed the lesser of £50 or the total amount paid by you in the preceding 12 months.

8. Indemnity
You agree to indemnify and hold harmless ADP Call Centres Ltd, its directors, employees, and suppliers from and against any claims, damages, losses, or expenses (including legal fees) arising out of your use of the Services, breach of these Terms, or any third-party claims relating to your account or content.

9. Modifications to Services and Charges
We reserve the right to modify these Terms, the Services, and pricing at any time. Where possible, we will provide at least 14 days’ notice of material changes via email or through your dashboard. Continued use of the Services after any changes are implemented constitutes your acceptance of the updated Terms.

10. Termination
We may suspend or terminate your account immediately if you breach these Terms, fail to maintain sufficient credits, or if we suspect unlawful activity. Unused credits are non-refundable upon termination. We may also terminate Services after 90 days of inactivity.

11. Complaints
We aim to provide a high-quality service. If you wish to make a complaint, please contact us at 0345 055 9119. We will investigate and respond within 48 business hours wherever possible.

12. VAT
All prices quoted exclude VAT unless otherwise stated. VAT will be charged at the prevailing rate.

13. Governing Law
These Terms are governed by English law. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Over 26 years experience

MyAllDayPA Membership

98.6% answered in 3 rings

UK call centres only

Personalised call answering

25000 calls per day

Privacy Notice

Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of Data Subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

myalldayPA is pleased to provide the following Privacy Notice:

Personal Data

myalldayPA uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which myalldayPA believes may be of interest to you and your business. In you making initial contact you consent to myalldayPA maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. myalldayPA also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, myalldayPA will be acting on the instruction of its client, and will work hard to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. myalldayPA may from time to time use such information to identify its visitors. myalldayPA may also collect statistics about the behavior of visitors to its website.

myalldayPA’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. myalldaypa.com uses cookies to help myalldayPA identify and track visitors and their website access preferences. myalldayPA’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using myalldayPA’ website.

Any information myalldayPA holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

myalldayPA will only collect the information needed so that it can provide you with marketing and consulting services, this agency does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that myalldayPA has purchased from a third-party list broker, on behalf of a client.

Legal basis for processing any personal data

To meet myalldayPA’s contractual obligations to clients and to also respond to marketing enquiries.

Legitimate interests pursued by myalldayPA and/or its clients

To promote the marketing and consulting services offered by myalldayPA and/or to market the services and/or products offered by myalldayPA’s existing clients.

Consent

Through agreeing to this privacy notice you are consenting to myalldayPA processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing dataprotection@alldaypa.com or by writing to us, see last section for full contact details.

Disclosure

myalldayPA may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. myalldayPA requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

myalldayPA do not broker or pass on information gained from your engagement with the agency without your consent. However, myalldayPA may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of myalldayPA, its clients and/or the wider community.

Retention Policy

myalldayPA will process personal data during the duration of any contract and will continue to store only the personal data needed for a maximum of seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.

Data storage

Client Data is held in UK using different (multiple) servers and also within the CRM Management system we currently use which is SugarCRM.

Your rights as a data subject

At any point whilst myalldayPA is in possession of or processing your personal data, all data subjects have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that myalldayPA refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

myalldayPA at your request can confirm what information it holds about you and how it is processed.

You can request the following information:

Identity and the contact details of the person or organisation (myalldayPA) that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of myalldayPA or a third party such as one of its clients, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (Data Protection Regulator).
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required

myalldayPA will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If myalldayPA is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to dataprotection@alldaypa.com or by writing to us at the address further below.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by myalldayPA or its partners, you have the right to complain to myalldayPA’s Managing Director. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

The details for each of these contacts are:

myalldayPA, attention of the Managing Director

3 Peel Cross Road, Salford, Manchester, M5 4DT

0161 920 8802 dataprotection@alldaypa.com

YOUR DATA PROTECTION REGULATOR AND ADDRESS

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Fax: 01625 524 510

Cookie Policy

COOKIE POLICY

1.0 OUR WEBSITE USES COOKIES
We use cookies on our website to enhance your browsing experience. These cookies allow us to distinguish you from other users of our website, which in turn helps us to improve our website and deliver the best possible customer experience and show you content we think would be of interest to you. By continuing to use our website you accept you are agreeing to our cookie policy.

1.1 UPDATING YOUR COOKIE PREFERENCES
If you have previously browsed to our website and no longer wish to accept cookies, please be aware that some cookies may have already been set. You may delete these cookies at any time via your browser by following these instructions: Click here

You can control cookies via your browser settings by following the instructions at AboutCookies.org however if you choose to block cookies then your browsing experience may be affected.

2.0 COOKIES SET BY VISITING THE WEBSITE
When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not personally identify anyone.

2.1 COOKIES USED
_ga Google Analytics.
__utm* Google Analytics.

3.0 MANAGING COOKIES
Most browsers allow you to choose the level of privacy settings you require. Find out how to manage your cookies using the most popular browsers below.

Internet Explorer : https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox : https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?
Google Chrome : https://support.google.com/chrome/answer/95647?hl=en
Safari : https://support.apple.com/kb/PH21411?locale=en_US

Disclaimer

Disclaimer

The myalldayPA Website and material relating to information, products and services (or to third party information, products and services), is provided ‘as is’ without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the myalldayPA website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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