If you’re looking to succeed in the highly competitive world of business, you must understand the wants and needs of your customer base. When you place the customer at the centre of your business strategy, your company becomes the top of their priorities.
It can be difficult to win the hearts of customers. Frustrated customers have the power to cause damage to your brand by exposing your downfalls with feedback that has the potential, thanks to the internet, to spiral out of control. You do not have a choice but to create an experience which is enjoyable and memorable, each ...Read More →
In business, impressions are crucial. They’re even more so when you’re a budding entrepreneur with a vision for success. A telephone answering service provides your business with additional support to allow you the availability ensure no customer is neglected.
A telephone answering service could be the difference between capturing and losing a client. When your callers ring your business, they will be automatically diverted to your virtual PA. Answering in your name, callers will believe they’re speaking to your in-house secretary.
Here’s three reasons you need a telephone answering service:
1. No business opportunity missed
Having a hectic day in ...Read More →
Social media websites have evolved to become more than budding platforms for marketing and advertising. Increasingly, they’ve become valid and important channels for customers who seek customer service.
“Social care” is hot to touch in marketing today’s multichannel customer experience. But an equally vital part of marketing your company’s brand is your ability to build and maintain customer relations through real people.
70 percent of clients have said they would still prefer to talk with a customer service representative on the phone rather than through social media. This means you need to keep sharpening your interpersonal skills beyond your computer ...Read More →
So, your business is familiar with the good old 80/20 rule, right? The one which predicts that sooner or later 20% of your customers will be driving a whopping 80% of your business profits? Well, so is every other business, and as a result, businesses worldwide are competing to successfully earn the loyalty of their customers.
There is no denying that with a little festive period investment, your business could boost sales all year round. But the problem with Christmas is that every business sees money signs, and tries to outsell and outwit their competition to win the market share. ...Read More →
For most of our consumer lives, we can tend to be unfair customers. Sending improper emails, being rude over the phone or attacking a company over social media can be a default reaction if we do not initially get our own way but it is not how to be a good customer.
We need to remember that in most cases there is a human at the end of these complaints, they have to deal with customers all day and is will be trying their hardest to resolve the situation.
Work together to solve the problem
Customer support is a two-way ...Read More →