Answering machines used to be great, however, a lot has changed since the 1970’s. It’s time to update your Answering Machine and call a day on the old “leave a message after the tone” hassle and ditch the most annoying form of communication ever. The voicemail is extinct, and he sends his regards to the fax machine.
More and more business professionals are becoming increasingly reliant on technology to help aid production. Yet many of these professionals fail to answer phone calls and greet callers with voicemail in a hope to minimise interruptions and maximise productivity. But is that really ...Read More →
If you’re looking to succeed in the highly competitive world of business, you must understand the wants and needs of your customer base. When you place the customer at the centre of your business strategy, your company becomes the top of their priorities.
It can be difficult to win the hearts of customers. Frustrated customers have the power to cause damage to your brand by exposing your downfalls with feedback that has the potential, thanks to the internet, to spiral out of control. You do not have a choice but to create an experience which is enjoyable and memorable, each ...Read More →
We live in a world driven by technology. We expect everything to be available at our fingertips. We want more news to read, more stuff to buy, more apps for our mobile phone and even more options for our morning coffee. But this desire for more is often distracting and unproductive.
When you add more to your workload, you acquire more clutter. Subsequently, this affects your brain’s ability to process information and is damaging the quality of work production – but how?
People collect clutter for different reasons. Trying to control this clutter can be mentally challenging – ...Read More →
In business, impressions are crucial. They’re even more so when you’re a budding entrepreneur with a vision for success. A telephone answering service provides your business with additional support to allow you the availability ensure no customer is neglected.
A telephone answering service could be the difference between capturing and losing a client. When your callers ring your business, they will be automatically diverted to your virtual PA. Answering in your name, callers will believe they’re speaking to your in-house secretary.
Here’s three reasons you need a telephone answering service:
1. No business opportunity missed
Having a hectic day in ...Read More →
Every business has a telephone number. It’s a tool of communication which allows prospects and customers to contact you. It’s also a way of being remembered and could affect the way your business is perceived.
It’s crucial that you understand what your telephone number says about you as the wrong number could put people off and drive them into the arms of your competitors.
07 mobile numbers
Although you want to appear easily accessible, mobile numbers are a lot like having a free business email account. Simple yet practical, but doesn’t promote your company in the best light. The 11-digit ...Read More →
Social media websites have evolved to become more than budding platforms for marketing and advertising. Increasingly, they’ve become valid and important channels for customers who seek customer service.
“Social care” is hot to touch in marketing today’s multichannel customer experience. But an equally vital part of marketing your company’s brand is your ability to build and maintain customer relations through real people.
70 percent of clients have said they would still prefer to talk with a customer service representative on the phone rather than through social media. This means you need to keep sharpening your interpersonal skills beyond your computer ...Read More →
Appearing professional is no easy task.
It takes a cohesive brand approach, a business infrastructure and years of trust building.
There are, however, quicker and easier ways to come across more professional. It takes a few minutes to set up and costs as little as 99p a call.
Check out our infographic below which shows how a telephone answering service provided by myalldayPA can help your business appear more professional.
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In the few minutes it takes to read this article, chances are you’ve paused to check your phone, replied to a text message, switched to your desktop to read an email, and scrolled through your Facebook feed at least once.
Technology has led to a significant productivity increase. However, the modern workday seems built to destroy our individual focus. When an employee’s workflow is interrupted, momentum is broken.
What comes to mind when you think about office distractions? A recent employee survey found phone calls to be the most cited office distraction. Dealing with inbound calls can be time-consuming and ...Read More →
So, your business is familiar with the good old 80/20 rule, right? The one which predicts that sooner or later 20% of your customers will be driving a whopping 80% of your business profits? Well, so is every other business, and as a result, businesses worldwide are competing to successfully earn the loyalty of their customers.
There is no denying that with a little festive period investment, your business could boost sales all year round. But the problem with Christmas is that every business sees money signs, and tries to outsell and outwit their competition to win the market share. ...Read More →
For most of our consumer lives, we can tend to be unfair customers. Sending improper emails, being rude over the phone or attacking a company over social media can be a default reaction if we do not initially get our own way but it is not how to be a good customer.
We need to remember that in most cases there is a human at the end of these complaints, they have to deal with customers all day and is will be trying their hardest to resolve the situation.
Work together to solve the problem
Customer support is a two-way ...Read More →